We have been to the Mayan Riviera on
several occasions and are now exploring the west (Pacific) side of Mexico. What can we say, except to say we love it. Not only is there plenty of opportunity for tourism, there is plenty of opportunity for a tourist to rub shoulders with the locals, if that's what you like to do. . . and that's exactly what we like to do! We found the Mayan to be heavily developed, and one
really has to look for ‘authentic' Mexico. While I would never go so far as to say the
local population is unfriendly, we are
of the opinion that tourism is a means to an end (survival) but that the locals
don’t really like us in their
country. Not so Huatulco. The atmosphere is laid back,
‘authentic’ and the local people are some of the friendliest we have
encountered anywhere in our travels. While being
apologetic for their poor English, we found most had a very good verbal command
of the English language, and those that didn’t get “A” for effort. We have often referred to Mexico as the
‘playground of Americans’, which has been our experience in the Mayan. Much to our surprise, almost all the tourists
we met, off or on the resort, were from Western Canada
Huatulco
is a series of 9 bays in the far southwest corner of Mexico,
in the state of Oaxaca.
In the late 1970’s, the Mexican tourism agency, Fonatur, identified this area
for major development; in fact, the original master plan envisioned another Cancun. For
whatever reason, Cancun and the Mayan took
off, while Huatulco slowly percolated – a blessing in disguise, as the plan has
since been amended to protect several of the bays from development. Although the impact of tourism has been reduced,
the locals are concerned future development will ultimately destroy the relaxed
feel of the community. Those in the
tourism industry understand the draw to the area is its lack of sophistication and density.
There is significant ongoing private development in the area and a new
400-suite Secrets is set to open in 2010/11.
While there are a few planned tours, we didn’t
partake in any of them. We have been
told the tour of the bays is a must. We
also met someone who did a combination tour of rafting, plantation tour and mud
bath. They found it to be very educational
and completely entertaining.
As this particular area of Mexico is virtually crime free, we took a walk
around ‘old Huatulco’ located in the resort area of Tangolunda Bay . When Fonatur identified Huatulco for tourism,
the government purchased much of the ocean front, from the locals, including this
particular area. There are few small
hotels, markets and shops. In other words, everything you need is within walking distance of the
resort.
LaCrucecita |
The
government constructed LaCrucecita to
serve as a support community for the area. Although planned with tourism in mind, it has
a more genuine Mexican atmosphere. A $3 cab fare lands you near the zócalo or
plaza, the focal point of the community enjoyed by residents and tourists
alike. A number of hotels and restaurants are located on or near the zócalo.
Parroquia de Nuestra Senora de Guadalupe |
The town church, called Parroquia de Nuestra Señora de Guadalupe, is located in
front of the park. In the cupola of the church is painted a 20 meter tall image
of the Virgin of Guadalupe, which is the largest in the world. We were unable to enter the church, which is
usually open to the public, as the church was holding an outdoor service. We did, however, have a visit with some of
the local children, hung out in the park for a bit, and had a pizza at the
famous LaCrema Restaurant, known for its world class wood-fired oven baked
pizza.
LeCrema |
We also hired one of the local guides off the
beach, to take us fishing and sightseeing.
We were picked up at the resort at 7 a.m., returning around 5 p.m., for a
total of $250 US. I have read these
guides are not insured and I’m pretty sure they aren’t. There is also some ‘hidden costs’ involved,
such as the cab fare back to the resort ($3) and lunch ($50) and shopping if
you like.
Dolphins by the Hundreds |
We fished for about 4 hours,
during which time we saw plenty of dolphin and sea turtles. We didn’t catch anything and except for the
sea life (the dolphins were an absolute THRILL) the fishing for me, was much
akin to watching paint dry. That may
have had something to do with the Dramamine we took for fear of being seasick
(we weren’t) but my better half is a fisherman and I’m not; and he enjoyed it. We then went to lunch at one of the Bays
frequented by locals and tourists alike; snorkeled for about an hour; toured a
few of the bays and returned to Santa Cruz, the local marina where a few cruise
ships dock.
Our guide, Jesus and Rudy |
One has to remember, these guides are not
professional. Rudy’s English was very
good, while Jesus’ speaks Spanish only.
Both were very friendly and understood what tourists wanted to see. That being said, the experience could easily
be enhanced. As the spokesperson, Rudy’s sales skills are pretty sharp. He needs an identifier or ‘brand’ so he is
recognizable as there is a lot of ‘talk’ on Trip Advisor, in particular. Second, he needs to become a little bit more
aware of safety while boating. I would
suggest a bit of an orientation to boating, offering life jackets when you step
on board and leaving the choice to the guest as to whether or not they are
worn. Learning/sharing knowledge about
the sea life and local area would be a great asset. We
like to learn about how the area was founded, what the expectation of growth is
for development; how that will impact the community, how people make their
living, etc. It might take a bit of time
to gather the details but Rudy is very
personable and certainly capable. I
would have liked to have known what kind of turtles and dolphins we were seeing
or even that there are different species in the area; popular bird life,
etc.
I was a little un-nerved that we
were literally dumped over the side of the boat to go snorkeling (once I got in
I was fine). I was expecting one of them
to get in with us and have read that other guides do so. One of Rudy’s strengths was that he was quick
to remind us how to respect their environment, staying away from the reefs,
etc. While we came with money, we have
been on several tours where some did not; it would be helpful to advise his
customers to bring cash to purchase their lunch, pay their cab fare back to the
resort, and purchase local crafts. This
will come in time as Rudy and Jesus’ perfect their tourism skills. That being said, we would not hesitate to do
it again and we wouldn’t hesitate to do it with them.
For us, the scenery was unusual and sparse but it
has a way of growing on you. We have
become very accustomed to lush green tropics but this area, during high season,
is not lush and except the resort areas, it’s not even green. This is because the area is semi-arid and the
only thing green this time of year are the cactus. The rainy season (late May to September)
brings all the trees into full leaf and I’m told, in October, it’s breath-taking. The coast line is rocky and craggy, backed by
the Sierra Madre Mountains ;
the trees are mottled greys and the sea a deep blue. The longer we were there
the more we liked it.
Sierra Madre Mountains along the Pacific Coast |
Although we rarely stay at all-inclusive resorts anymore, this time we chose Dreams Hualtulco. We didn’t take photos of the facility itself; these
are all available (and, incidentally, accurate) on the web at: http://www.huatulco-dreaming.com. Our past all-inclusive experiences have resulted in some very high-end resorts,
however, this was our first ‘Dreams’ experience. I’m only guessing but I suspect Dreams
Huatulco is at the bottom of the Dreams resorts chain. This was an existing Gala Hotel taken over by
Dreams a few years ago. While the resort
classes itself as a 5*, the accommodations, in my mind, is more akin to a
3+*. The rooms are nice, but there is
only a shower (we have been spoiled by double Jacuzzis); the ceilings are low;
the buffet is adequate but the choices are limited.
It was here I discovered that I had become a bit of a snob when it came to accommodations and sadly, my initial impression was one of
disappointment. That said, the place really grew on us. The entire
facility is extremely clean; staff
and guests alike are extremely friendly; while choices were somewhat limited at the buffet (I’m a very picky
eater) the food was excellent; the beach is great with lots of palapas; there
are 6 pools; and, because we were traveling during shoulder season, the resort
was nowhere near capacity. At this time
of year, we estimated the resort to be running at about 25% occupancy during
the week, and about 60% from Thursday to Sunday as it seems to be a very
popular destination for Mexican families.
We also witnessed several weddings and a Mexican christening, with the
christening being the largest gathering.
The resort itself is very compact, with little
variance in elevation from street to waterfront. I would consider it an excellent choice for
anyone with a physical handicap as there is also considerable hardscaping. You can get everywhere via a couple of elevators,
with the exception of the beach. Suffice
it to say, even my partner never got lost and he gets lost everywhere!
The resort seems to be frequented by older couples
(40+) and families with young children.
The kid’s pool and day camp appeared to be very popular and although we
didn’t partake in any of the activities, the main pool seemed very
participative. Evening entertainment was
minimal. To my knowledge, there was no
professional talent on the resort at any time, though one evening there was a
solo act in the lobby bar which seemed popular with a few 60+ couples.
We were looking solely for an opportunity to
decompress and relax from a very hectic and busy life and, for one entire week,
that’s precisely what we did. There
isn’t enough activity on site, in my mind, to keep one entertained for two
weeks and teenagers and 20 somethings would be quickly bored.
On-line photos of the rooms are precisely what you
get. They are modern, of decent size,
and very clean. There is a large shower and double sinks; the closet space is a bit tight; there
is a typical sized safe and well stocked mini fridge. We opted for a tropical view room because we
could get one with a two-man Jacuzzi on the deck and I’m a Jacuzzi-holic. We only used it once because the deck is really
a bit tight for the Jacuzzi, two chairs and a table, and there is
absolutely NO privacy. I have read
reviews the decks are often too hot to enjoy; fortunately our room faced east
and looked into a treed crag. The sun
never made it over the hill until around 7:30 a.m.; very comfortable for
morning coffee, late afternoons and evenings, but I’m guessing east facing is
key to our success. We did not opt for
the ‘preferred club’ which offers a special beach area and some other perks,
including its own private lounge and upgraded afternoon hot and cold
snacks. At this time of year, this was
the right choice for us, though at high season, the preferred beach seating may
have been a good thing to have. Comments
around the resort suggested that most folks were very happy with the
accommodation and I understand it is currently the best in the area.
As I stated previously, the buffet selection is
limited. That said, the food was,
perhaps, the best we have ever experienced in an all-inclusive.
We had a roast beef dinner one night that tasted ‘home cooked’ and you
can’t get much better than that. We
would have liked to have seen a fresh grill area and fresh pasta bar (possibly
there is one during the high season) but we certainly didn't have problems finding enough to eat. Breakfast
and lunch was always very good. Suffice
it to say, we found the buffet tasty enough that we only ate at an a la carte
once, being the Porto Fino, which we also found very good. Some people complained that it took too long
but it’s supposed to – it’s fine dining – besides, where else did
they have to be? We also didn’t take
advantage of room service, but heard it was fast, accurate and tasty as
well.
What I liked best was the international
drinks. I’m a fussy drinker, and a fussy
eater so being able to get premium alcohol is a big deal for me. My partner found bourbon he liked and the
cerveza to be tasty. I found the wine to
be pretty decent and sucked back more than my share of Irish cream. I also discovered a new drink: MUDSLIDE.
. . hmmm hmmmm good. . . . .
We heard via other guests the evening shows were
clearly amateur productions taken on by the activities staff, who worked very
hard all day too. Parents told us the
kids club and pool area were popular.
There was little to no entertainment in the bars. One night there was a solo singer/piano
player; we didn’t enjoy it but there were several older couples (a relative
term, I know. . . ) dancing so somebody did.
There was a nightly evening movie and there was always a few to several
people enjoying the outdoor theatre presentation.
We were very impressed with the majority of the
staff. Housekeeping was efficient,
timely and most of those we talked to were pretty fluent in English, which we
have not experienced at other resorts.
With the exception of the beach waitress (Ana Guadalupe) we didn’t find
the bar staff particularly friendly or efficient, but they weren’t the worst we
have ever experienced either. Restaurant and front
desk staff were friendly and helpful. Check
in and check-out was a breeze. We really
had nothing to complain about.
Every all-inclusive resort has strengths and
weaknesses, and Dreams Huatulco is no different. We found the food to be some of the best we
have had, even though the selection is limited and a fresh grill at evening
meals would really go a long way. The property, while somewhat older, is well
maintained and extremely clean. The
rooms are nice, equipped with all the amenities we needed, and the beds very
comfortable (which can't be said for much of Mexico which seems to prefer VERY hard mattresses). While I would class the
facility itself as a 3.5*, the management and staff are clearly 5*. Everything
related to ‘people skills’ Dreams definitely met or exceeded our
expectations and that's exactly where we like it. I went from initial disappointment
in the facility, to falling in love
with Huatulco as a community and being very comfortable at the resort. Dreams is obviously committed to service
delivery and this has to be
recognized and commended. We can’t say
enough about the friendliness, cleanliness and level of safety we found in
Huatulco, on and off the resort. We have
never returned to the same resort twice, preferring to have a new experience,
even if it’s just through a change of venue.
Dreams Huatulco just might have tipped that scale in favor of a return
visit.